Experience

• Minimum 1 year of customer care experience required
• Ability to navigate multiple windows and multi-task required
• Previous call center experience desired
• Work from home experience desired
• Previous experience in technical support, banking/financial, cell phones OR billing required
• Candidates currently working for another at-home competitor will not be eligible for hire at this time

Required Skills

• Ability to ask for payment and negotiate payment schedule
• Ability to empathize and establish positive rapport with customer
• Excellent listening skills
• Excellent customer service, interpersonal, and communication skills
• Excellent verbal and written communication including grammar and voice quality
• Ability to learn via live, instructor-led phone/conference call
• Excellent attention to detail
• Ability to multi-task in a fast-paced and changing environment
• Good typing, data entry and spelling skills

Computer Skills

• Excellent to high computer skills, use Internet daily, able to download programs and email file attachments
• Skilled using chat and instant message communications
• Knowledge of keyboard short-cuts, such as cut-and-paste
• Ability to trouble-shoot computer glitches independently before calling for assistance
• Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows

Work Requirements

• Legally able work in the United States
• High School Diploma or equivalent
• 18 years or older
• Must have home PC and Internet connection that meet requirements
• Drug Screen, Background Check, and Credit Check
• Successful drug, background and credit check is required and contingent on job offer

Shifts

Open 365 days per year
Full-time and some part-time shifts available
Most shifts include at least one weekend day

Begin the Application Process